Appointment Management and Cancellation Policy

It is the aim of this practice to provide quality dental care to our patients and to use clinical time effectively. To achieve this aim, we have an appointment management and cancellation policy.

Appointments can be made or rescheduled by calling our dedicated appointments line on 01902 491539.

Cancellation or delay of an appointment by the practice

We will only cancel or delay a patient’s appointment in unavoidable circumstances. In such cases, we will take the following steps:

  • You will be contacted as soon as the practice is aware of the need to cancel or delay the appointment. We will explain the reason for the cancellation or delay
  • At the time of contact, you will be offered a new appointment at the earliest time available
  • If you are unable to commit to a new appointment during that contact, we will ask you to get in touch at a later time, when we will offer you a priority appointment as best as we can

Cancellation of an Appointment or Missed Appointment by a Patient

Patients are requested to give at least 24 hours’ notice to cancel a dental appointment. Cancellations should be made by telephone on: 01902 491539.

Please be aware; late cancellations and missed appointments for private treatment or Hygienist Services may represent a cost to the practice, when other patients could have been seen in the time set aside for the patient.

We may charge you for your missed appointment or late cancellation, and this charge will depend on the time set aside for the appointment or the treatment planned.

There is a fee for private dental appointments that are missed or cancelled with less than 24hours’ notice.

England/Wales: We do not make a charge for NHS patients for a late cancellation or missed appointment. However, we reserve the right to ask a patient to find another dental practice if they continue to miss appointments.

If more than two NHS dental appointments are missed or cancelled with less than 24 hours’ notice, we do not guarantee being able to complete a patient’s NHS treatment or offer them NHS treatment at our practice in the future.

It is our aim to contact our to patients after a missed appointment to understand the reason for non-attendance and to inform them about any fee or decision about their NHS dental care. We understand that cancellations are sometimes unavoidable due to illness or emergencies and we will take account of all valid circumstances.

Any appeals about missed or cancelled appointment decisions by a patient should be made in writing to the Practice Manager Vanessa Jackson or Business Manager Natalie Gazey